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frequently asked questions
Yes! We install year-round.
A: No. You actually do not need any outside connections – we will get you set up!
As many as you want to! We do not put data caps on our services, so you’ll never get shut off or slowed down due to usage limits. And- you’ll never receive a bill for a data overage.
Speed, Latency, Data Caps, Customer Service. Overall, you’ll find that our service will provide a much more consistent connection than satellite with better performance. SPEED: Many satellite providers advertise extremely fast speeds, but customers come to us weekly switching away from satellite because they don’t receive enough speed. LATENCY: Because information transferred on satellite services has to go up into space, the latency (or the delay – the time it takes to go from your house out to the internet and back) is substantially longer with a satellite service than with our internet services. Because of this many satellite users have a hard time running real-time applications (such as VoIP, video chat, gaming) with satellite services. With low latency and consistent speeds, these applications work great on E.L. Internet Northwest services! DATA CAPS: Most satellite providers have monthly data limits and slow your service, shut it off, or charge extra if you go over. E.L. Internet Northwest does not have monthly data caps.
Yes! We have many home schooling families that rely on our services for daily schooling. We also have instructors that teach online schooling with our services.
Award-winning ☺ You’re welcome to stop by our office, give us a call, or send an email or Facebook message. At our local office we have customer service, account specialists, and technical staff all ready to answer any questions you may have. Customer service is very important to us. Let us know how we can help! (We all speak English! And we have staff that speak Spanish also!)
If you ever have a problem or question, feel free to contact our friendly, local staff and we’ll be happy to help. Technicians are in the office 7:00am – 3:30pm Monday – Friday. We also have an emergency tech line that you can call if you experience an outage after-hours. It’s important to us that your service always runs at its peak performance.
Yes! We have many customers that run online businesses outside of town. If you need more bandwidth than our standard packages offer, we would be happy to discuss your needs and quote you a custom package. And don’t worry, we can get a lot of speed to even the most rural areas.
Yes! We have many alternative energy customers that use our services. Our equipment requires very little power (about the equivalent of a night light), and you can unplug it when not in use if you’d like.
First, check to make sure that your router or modem is plugged in. (If it’s not, blame it on the cat and plug it back in. ☺) If it is plugged in, try giving it a “power-cycle”. This means unplug the router or modem for 15 seconds and plug it back in. Wait a few minutes for the lights to turn green and then try to access the internet again. If you still can’t connect to the internet, call our friendly technicians and we’ll help get you back online. Our office phone number is (208) 946-4147 and our after-hours tech line is (208) 304-4108. *IMPORTANT: Do NOT push the reset button on your router! (If you are a wireless customer, you can also power-cycle your “POE”. Click here to view instructions.)
