What should I do if I can’t connect to the internet?

First, check to make sure that your router or modem is plugged in. (If it’s not, blame it on the cat and plug it back in. ☺) If it is plugged in, try giving it a “power-cycle”. This means unplug the router or modem for 15 seconds and plug it back in. Wait a few minutes for the lights to turn green and then try to access the internet again. If you still can’t connect to the internet, call our friendly technicians and we’ll help get you back online. Our office phone number is (208) 946-4147 and our after-hours tech line is (208) 304-4108. *IMPORTANT: Do NOT push the reset button on your router! (If you are a wireless customer, you can also power-cycle your “POE”. Click here to view instructions.)